We value your business and trust. Please review our financial policy:

Insurance & Copayments

• Insurance coverage is verified before your visit
• Copay is determined and due at the time of service
• Secondary insurance is submitted by the office, but unpaid balances may be your responsibility
• Multiple procedures may incur separate copays (visit copay vs. procedure copay)

Billing & Payment

• After insurance payment, any remaining balance will be billed to you
• The office will not dispute insurance coverage; you must pursue reimbursement with your insurance company
• Waiting for insurance payment is a courtesy and may be withdrawn at any time
• Please pay any outstanding balance within 30 days of notification
• Payment plans are available for qualified accounts

Account Management

• Accounts over 120 days past due must arrange payment before scheduling future appointments
• Collections may include court, attorney, or agency fees
• Patients with accounts sent to collections may be marked inactive or discharged from the practice

Appointment Cancellation and No-Show Policy

We truly value your time and the trust you place in our office. We also want to be respectful of other patients who may be waiting for an appointment. When a visit is missed or cancelled at the last minute, that time often cannot be offered to someone else who needs care.

For that reason, we ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment.

You may contact us by phone, through the patient portal, or by replying to your appointment reminder.

Missed Appointment Fees

• In-office visits: A $100 fee will be charged for appointments missed or cancelled with less than 24 hours' notice.
• Same-day telehealth or virtual visits: A $25 fee will be charged if the visit is missed or cancelled on the same day.

We understand that life can be unpredictable, and sometimes things come up that cannot be avoided. If that happens, please let us know as soon as possible. We are always glad to work with patients when we can.

At the same time, repeated missed visits make it harder for us to care for all patients in a timely way. Because of that, three missed appointments without proper notice may lead to discharge from the practice.

This policy helps us keep appointment times available, stay on schedule, and provide the best care possible for everyone.

Thank you for your understanding, your cooperation, and the chance to care for you.